Upon account setup and activation user agrees to be bound by all guidelines as outlined in our Acceptable Use Policy (AUP).
We reserve the right to refuse, terminate, or suspend service at our sole discretion.
All services provided by VPS Canada must be used only for lawful purposes. Any account that is found to be either questionable or in violation of this policy will be terminated without warning. As a user, it is your responsibility to request approval if you have doubt or you are unsure on whether your content is acceptable.
VPS Canada does not permit the following on our system:
VPS Canada will be the sole arbiter as to what constitutes a content violation.
All users of our system agree to indemnify and hold VPS Canada guiltless for any judgment or action taken against them due to their actions or content that is placed on our system.
The sending of unsolicited emails, or spamming, is prohibited on all VPS Canada servers. You are responsible for all email addresses associated with your account and for all emails that are sent through your domain. Any account found in violation of our no-tolerance spam policy will be immediately terminated without warning.
Our AUP requires that all mass mailings be sent to closed-loop, or double opt-in recipients only. A closed-loop opt-in system consists of sending the opt-in recipient a single confirmation email at the time of sign-up, which they must act upon before being added to that list. If a recipient does not confirm their subscription, they should be sent no further messages.
This method of mass mailing is required per our AUP, and will also ensure that mailings are being sent only to recipients that genuinely wish to receive them, reducing the number of complaints.
If you fail to abide by these policies and your account is terminated for spamming there is a termination fee of $175 for shared accounts and $300 for dedicated servers. This cost covers the hours that are required to terminate the server and contact all of the primary email providers to ensure the server isn’t blacklisted. If you are terminated for spamming your account will be removed without warning and all of your files will be deleted. The termination fee is then automatically charged to the credit card that was on file for your account.
Usage of more than 10% of VPS Canada system resources at any given time is a harmful burden and is completely unacceptable. Any account found in violation by using more than 10% of the system resources at any given time will be terminated from the system immediately without warning.
You are responsible for keeping current backups of your files. Although, VPS Canada conducts routine system backups and can often restore client data we are not responsible for file or data lost. If you incur file or data loss you agree to hold VPS Canada guiltless.
Each account is automatically renewed for an additional term upon your contract due date and the account balance is then debited from the credit card on file for your account. If you are a credit card paying client and the transaction is declined on your due date, a $0.50 fee will be applied against your current balance for each declined charge due to the late payment on your account. If at anytime you wish to cancel service you must complete our online cancellation form 48 hours before your next due date in order to avoid the automatic account renewal. Cancellation of your hosting account is solely your responsibility. There is no cancellation fee or penalty for terminating a hosting account. However, if you cancel your account after billing has occurred there is no refund for the remaining time unused.
Steps To Cancel Your Web Hosting Account:
Go to https://vpscanada.ca/clientarea/
Once logged in select Services ->My Services -> Request Cancellation
Domain Registration is currently offered through VPS Canada at the rate of $14.95/year for domains hosted by VPS Canada and the InterNIC approved registrar used is Enom. All domain names are registered using the Administrative, Technical and Billing Contacts specified when you place an order. Since the domain name is registered in your name you receive full rights to the domain name. All domain registrations are for a one-year period and they are set to automatically renew 30-days before the next due date to ensure that you maintain control of your domain. If you do not wish to renew your domain name please contact us 30-days before the domain expiration date and we will then remove the automatic renewal feature from your account. If the domain name is hosted by VPS Canada, the renewal rate is $14.95/year and you must contact VPS Canada with the proper billing information to ensure the domain is properly renewed. There are no refunds for either registered or renewed domain names.
VPS Canada offers multiple forms of customer support. All clients should utilize the online knowledgebase and help desk to receive support from VPS Canada. In the event that the previous methods do not bring satisfaction telephone support is also available via requesting a call back through a support ticket. As a user of our system you agree not to abuse our customer support. VPS Canada, will be the sole arbiter as to what constitutes a violation of this provision. Customer support does not include the debugging of any client content.
Failure to follow any term or condition will be grounds for immediate account termination. No refunds are guaranteed under any circumstances and any refunds that are given is solely at the discretion of VPS Canada.
Neither party will be liable to the other for any termination or expiration of any Service or this Agreement in accordance with its terms.
VPS Canada shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from VPS Canada servers going off-line or being unavailable for any reason whatsoever. VPS Canada makes no warranties of any kind, expressed or implied, for services we provide. VPS Canada disclaims any warranty or merchant-ability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by VPS Canada and its employees. Further, VPS Canada shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of VPS Canada servers.
Client agrees to indemnify VPS Canada for the violation of any law or VPS Canada policy that results in loss to VPS Canada or the bringing of any claim against VPS Canada. In the event VPS Canada is sued as result of activities of the client that violate any law, or this policy, the client agrees to pay any damages awarded against VPS Canada, plus costs and reasonable attorneys’ fees.
VPS Canada shall be the sole arbiter of what is and is not a violation of these acceptable use policies. VPS Canada reserves the right to terminate an account at any time and for any reason that causes harm to any VPS Canada client’s web sites. VPS Canada reserves the right to delete all content and files upon termination. VPS Canada reserves the right to withhold any pre-paid funds for any site removed for violations of these policies. VPS Canada reserves the right to refuse, cancel, or suspend service at our sole discretion.
All clients must be at least 18 years of age to obtain our service.
VPS Canada reserves the right to change the Acceptable Use Policy and hosting plan configurations without prior notice or warning. Non-enforcement of any part of the Acceptable Use Policy does not constitute consent.
Violations of these Acceptable Use Policies should be brought to our attention immediately. All complaints will be investigated promptly.
This Agreement shall be governed by and construed in accordance with the laws of the Country of Canada, without regard to its conflicts of law provisions. The exclusive jurisdiction and venue for any disputes arising out of this Agreement shall be the federal or state courts located in Charlottetown, PE, and all parties hereby consent to personal jurisdiction and venue therein.
This agreement supersedes any written, electronic, oral or implied communication you may have had with VPS Canada or any agent or representative thereof, and constitutes the complete and total agreement between the parties.