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Privacy Policy

VPS Canada respects the privacy of its customers and visitors and is committed to protecting their personal information.

What Personal Information does VPS Canada collect?

In the course of serving its customers, VPS Canada acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information – such as the customer’s name, address, telephone number, and credit card data – is provided to VPS Canada by its customers in order to establish service. Other information – such as the customer’s account status, choice of services, and customer logs – is created and maintained by VPS Canada in the normal course of providing service. VPS Canada also uses cookies, which are small pieces of information that a web site can store in a designated file on a user’s computer for various reasons. In addition, VPS Canada may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

VPS Canada will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of VPS Canada, its partners, its employees and other customers of VPS Canada’s services. To protect the loss, misuse, and alteration of information that is collected from customers, VPS Canada has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?

VPS Canada may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. VPS Canada may also use customer information to provide its customers with system information or information about new or upgraded products.

Will VPS Canada ever send me direct mailings?

Yes, VPS Canada may notify you when your service is impacted, such as notifications for maintenance windows, in the event of a service problem, etc. From time to time, VPS Canada may send its customers information about various products and services that may be of interest. Our cPanel shared hosting customers can ‘opt-in’ for announcements through their Customer Control Center at

https://vpscanada.ca/clientarea/announcements

How do I protect my Personal Information in public forums?

VPS Canada may offer interactive forums, such as message boards and chat. VPS Canada users should be aware that when they voluntarily disclose Personal Information to other users or to third parties on the VPS Canada system, through e-mail, or outside of the VPS Canada system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While VPS Canada strives to protect your Personal Information, VPS Canada cannot guarantee the security of any information that you transmit to VPS Canada, and you are solely responsible for maintaining the secrecy of any passwords or other account information.

What about privacy on sites that VPS Canada links to?

VPS Canada may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of VPS Canada, and VPS Canada disclaims any responsibility or liability for their policies or actions.

Disclosure of customer information and communications

VPS Canada will not otherwise disclose its customers’ personal and account information unless VPS Canada has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of VPS Canada, VPS Canada’s customers, or others, or where VPS Canada has a good faith belief that the law requires such disclosure.

VPS Canada also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that VPS Canada stores or transmits for its customers. The circumstances under which VPS Canada will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of VPS Canada and its customers;
  • it is required to cooperate with interception orders, warrants, or other legal process that VPS Canada determines in its sole discretion to be valid and enforceable; and
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by VPS Canada and appear to pertain to the commission of a crime.

VPS Canada disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. VPS Canada will, however, review, delete or block access to communications that may harm VPS Canada, its customers or third parties. The grounds on which VPS Canada may take such action include, but are not limited to, actual or potential violations of VPS Canada’s policies.